Frequently Asked Questions
Everything you need to know about your Story Online shopping experience.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
How can I return or exchange an item?
You can return any unworn item with original tags within 14 days of receipt. Simply visit our returns portal to generate a shipping label or drop it off at any of our physical boutique locations.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements provided for each item to ensure the perfect fit.
What payment methods do you accept?
Story Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my order after it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are the products sold on Story Online authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all clothing, shoes, and accessories are 100% authentic and sourced directly from the designers.