Returns & Exchanges

At Story Online, we want you to be completely satisfied with your fashion picks, which is why we offer a seamless return process within 14 days of delivery. All items must be returned in their original condition, unworn and with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal to select the items you wish to send back and receive your return authorization.

• 2.
  Pack the Items

  Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier point or schedule a home collection.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 7-10 business days.